Two things, first, this is a great quality hat! I am very impressed with quality of the materials as well as the finish and fit. The wool is felted well and is of such a density that it provides a feel of quality as well as durability. This hat is fully crushable and returns perfectly to the proper shape. The hat does run just a touch big, but nothing that a little foam in the hat band won't resolve easily. I have a 7 3/8 inch head and the large had just a little more room than needed but some thin foam made the fit perfect and I am completely satisfied. The camel color is a beautiful dark tan that is very attractive and great for spring and summer wear. I am thinking about purchasing one in black and maybe one of the "mixed colors" for leisure wear. The packaging of the hat was great and it arrived in perfect condition.Second, the customer service from this seller was great. For some reason my entire Amazon order was processed twice. Bailey's went the extra mile and contacted me right away to make sure I intended to place two orders for this hat. When I informed them of what happened and requested a refund they promptly handled the refund and the single hat arrived on my door just a few days later.